1. Neighborhood Info
  • I noticed one of the street lights on my street has gone out. OR The globe on the street light has been broken. Who do I contact to get this fixed?
    Each street light should have a tag on the pole with an identification number and the phone number for the Clark County REMC. The REMC handles all repairs to these lights. Please contact them to have repairs made.
  • What is the policy on yard sales in our neighborhood?
    The Covenants and Restrictions state that each home may hold one yard sale per year at their residence. The HOA publicizes one yard sale per year, the summer neighborhood yard sale, which is held on the second Saturday of June. If a home does not participate in the publicized summer yard sale, they may hold a yard sale on one other day of their choosing, but the HOA will not actively promote it.
  • When is the neighborhood yard sale?
    The annual neighborhood yard sale is held on the second Saturday in June.
  • What Township do I live it?
    Crystal Springs Subdivision is located in Utica Township. A township map for Clark County can be found at the link below:
  • Where is the polling place for our neighborhood?
    Crystal Springs Residents cast their votes at the Utica Community Building located at 106 N 4th Street Jeffersonville, IN 47130. There is a small parking lot in front of the community center, and a slightly larger one located across the street at the Town Hall. FYI- The Town Hall is also a polling place, so be sure you are going to the Community Building.
  • Who is my City Council Representative?
    Crystal Springs is in District 6 of the City of Jeffersonville. To find out who our current city council person is, and for more information, visit https://cityofjeff.net/city-council/.

2. Covenants and Restrictions
  • I heard the wording of the Restrictions and Covenants were changed without a vote in 2018. Is this true?
    The short answer is, no, the content of the documents was not changed.
    During the Transition Period (late 2017 and early 2018), when the members of the Transition Committee were working with the developer and the attorneys to get the neighborhood turned over, the Restrictions were reformatted, but no content was changed. This was done to streamline the documentation of the Restrictions. This document previously existed as 13 different attachments. All 13 have now been combined into one document which allows for simpler review of the file, and ensures that none of the attachments are inadvertently left out.
    Per the Covenants, there are some things that the Board of Directors of the HOA has the authority to change without a neighborhood vote. This includes documents pertaining to the Recreation Center. No changes have yet been made, but if they are, updated information will be posted to the Crystal Springs Website.
    The Covenants and Restrictions are binding, and they can only be changed with a neighborhood vote of 75% agreement.
  • I want the restrictions changed. How can I do that?
    Since amendment of the restrictions is not specified within the restrictions, it defaults to Indiana law.
    Per Indiana law, amending our restrictions and protective covenants would require an affirmative vote
    of 75% of lot owners. This is literally 75% of all lot owners, not simply 75% of a quorum at a meeting
    duly called for such a vote. As of this writing, there are 430 occupied homes, meaning an affirmative
    vote of 323 would be required to adopt an amendment.
  • Can I put an inground pool on my property?
    This type of change must be approved by the HOA Board. Please go to the "Documents" tab and follow the process outlined in the "Exterior Change Application".

3. Recreation Center and Pool
  • Can Homeowners from the Gardens use the pool and Rec center?
    It depends. All homes built after August 31, 2006 are automatically members of the Recreation Center and Pool and are therefore required to pay the associated fees. That goes for homes in all sections of the neighborhood, with the exception of the Gardens.
    It is possible for any homeowner in Crystal Springs, including those in the Gardens, who is not automatically a Recreation Center Member to opt into membership. Once a property has opted in to the Recreation Center membership, that membership is permanent for the property, even if the property is sold. All homes associated with recreation center membership are responsible to pay the same fees.
    To answer the question, a homeowner from the Gardens can use the pool and clubhouse IF they have opted in to membership in the Recreation Center and are paying the appropriate fees to do so.
  • I am a new homeowner who needs access to the clubhouse (key card, etc.). What should I do?
    Access to the clubhouse is granted via key card. To have a key card issued to you, you must first print and complete the membership packet located on the Documents page on our website located here. Once you have completed the packet and had it notarized, you can contact Property Management of Louisville by emailing hoa@crystalsprings.club and they will get you in touch with a contact on site at the clubhouse to turn in the packet and get your key card. 
  • Do I need approval to build a patio, deck, or other structure on to my house or expand my current one?
    The Covenants and Restrictions state that the all structures require approval from the HOA board. This includes patios, decks, pergolas, etc. The purpose of this rule is not to prohibit homeowners from making improvements to their homes, but to ensure that the items added/expanded are permitted by the Covenants and Restrictions, are aesthetically pleasing and do not have a negative impact on the neighborhood. The request for approval can be submitted using the form located on the "Documents" section on this website title "Structural Application". Follow the steps as outlined and the Board will review your request.
  • How do I reserve the clubhouse?
    If you are a resident of Crystal Springs and are a member of the Clubhouse, you have the ability to request a reservation of the clubhouse. You can request the date by clicking on "Rec Center Rentals" at the bottom of the website's Home Page. You must also complete the "Rental Policies/Request/Agreement" which is located on the "Documents" page of the website. Your request will be approved after the following items are complete:
    1. You are deemed eligible for a rental by your membership to the clubhouse
    2. You have not exceeded the allowed number of reservations per year
    3. You have requested the date on the website
    4. The Rental Agreement has been completed and sent to hoa@crystalsprings.club
    5. Deposit for the rental has been paid
    After all of the above items are completed, you should get an approval email confirming your reservation.
    We hope you have a wonderful event!!

4. Annual Dues
  • When are annual dues due?
    Annual Dues are due on April 1st of each year. A dues statement will be sent to each homeowner in advance of this date along with instructions on how to pay. If you have any questions regarding dues, email hoa@crystalsprings.club.

5. Board of Directors
  • Are members of the Board policing the neighborhood?
    Absolutely not. This is a self-policing neighborhood. If a resident sees something that needs to be
    addressed, they can contact the Board through the neighborhood website (www.crystalsprings.club)
    and the Board (or their agent) is obliged to take steps to resolve. The Board members are not meant to
    make regular rounds through the neighborhood to ensure each person is following covenants and restrictions (grass height, street parking, etc.) Each resident has the right to address issues with their neighbors and take action if they think appropriate.
  • What is the duty/responsibility/mission statement/charter/goal/charge of the Board of Directors?
    The duties of the Board of Directors are outlined in the bylaws. Generally, the Board is responsible for
    enforcing restrictions and covenants, for maintaining the common areas and recreation center, and for
    collecting dues for such purposes.

6. Other
  • My question is not answered by this FAQ page. What do I do?
    If you have a question not covered here, please email hoa@crystalsprings.club.
    Please be sure to include your name AND address AND contact info so we are able to get back in touch with you.
    If you are submitting a violation report, please be sure to include the address of the home you are discussing.