Frequently Asked Questions
Below are answers to frequently asked questions, categorized for your convenience. If your question isn’t answered here, feel free to contact Kentuckiana Property Management.
Neighborhood Info FAQ:
What Township do I live it?
Crystal Springs Subdivision is located in Utica Township. A township map for Clark County can be found at the link below:
https://www.co.clark.in.us/index.php/about-clark-county-indiana/clark-county-indiana-townships
Where is the polling place for our neighborhood?
Crystal Springs Residents cast their votes at the Utica Community Building located at 106 N 4th Street Jeffersonville, IN 47130. There is a small parking lot in front of the community center, and a slightly larger one located across the street at the Town Hall. FYI- The Town Hall is also a polling place, so be sure you are going to the Community Building.
When is the neighborhood yard sale?
The annual neighborhood yard sale is held on the second Saturday in June.
What is the policy on yard sales in our neighborhood?
The Covenants and Restrictions state that each home may hold one yard sale per year at their residence. The HOA publicizes one yard sale per year, the summer neighborhood yard sale, which is held on the second Saturday of June. If a home does not participate in the publicized summer yard sale, they may hold a yard sale on one other day of their choosing, but the HOA will not actively promote it.
I noticed one of the street lights on my street has gone out. OR The globe on the street light has been broken. Who do I contact to get this fixed?
Each street light should have a tag on the pole with an identification number and the phone number for the Clark County REMC. The REMC handles all repairs to these lights. Please contact them to have repairs made.
Who is my City Council Representative?
Crystal Springs is in District 6 of the City of Jeffersonville. To find out who our current city council person is, and for more information, visit https://cityofjeff.net/city-council/.
Association Related FAQ:
Do I need approval to build a patio, deck, or other structure on to my house or expand my current one?
The Covenants and Restrictions state that the all structures require approval from the HOA board. This includes patios, decks, pergolas, etc. The purpose of this rule is not to prohibit homeowners from making improvements to their homes, but to ensure that the items added/expanded are permitted by the Covenants and Restrictions, are aesthetically pleasing and do not have a negative impact on the neighborhood. The request for approval should be submitted using the AppFolio Online Portal. You will need to create an account if you do not have one already. Submissions can be tracked in the AppFolio Online Portal for the current status.
I want the restrictions changed. How can I do that?
Since amendment of the restrictions is not specified within the restrictions, it defaults to Indiana law. Per Indiana law, amending our restrictions and protective covenants would require an affirmative vote of 75% of lot owners. This is literally 75% of all lot owners, not simply 75% of a quorum at a meeting duly called for such a vote. As of this writing, there are 430 occupied homes, meaning an affirmative vote of 323 would be required to adopt an amendment.
Can I put an inground pool on my property?
This type of change must be approved. The request for approval should be submitted using the AppFolio Online Portal. You will need to create an account if you do not have one already. Submissions can be tracked in the Appfolio Online Portal for the current status.
When are annual dues due?
Annual Dues are due on April 1st of each year. A dues statement will be sent to each homeowner in advance of this date along with instructions on how to pay. If you have any questions regarding dues, email hoa@crystalsprings.club.
Are members of the Board policing the neighborhood?
Absolutely not. This is a self-policing neighborhood. If a resident sees something that needs to be addressed, they can contact Kentuckiana Property Management and steps will be taken to find a resolution. The Board members are not meant to make regular rounds through the neighborhood to ensure each person is following covenants and restrictions (grass height, street parking, etc.) Each resident has the right to address issues with their neighbors and take action if they think appropriate.
What is the duty/responsibility/mission statement/charter/goal/charge of the Board of Directors?
The duties of the Board of Directors are outlined in the bylaws. Generally, the Board is responsible for enforcing restrictions and covenants, for maintaining the common areas and recreation center, and for collecting dues for such purposes.
Recreation Center and Pool FAQ:
I am a new homeowner who needs access to the clubhouse (key card, etc.). What should I do?
Access to the clubhouse is granted via key card. To have a key card issued, you must first print and complete the Rec Center membership packet. It can also be found on the Documents page. Once you have completed the packet and had it notarized, contact Kentuckiana Property Management and they will get you in touch with a contact on site at the clubhouse to turn in the packet and issue your key card.
How do I reserve the clubhouse?
Can Homeowners from the Gardens use the pool and Rec center?
